| FAQ |
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| All about Pre-Orders! |
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Pre-Orders are items which aren't yet in stock - but will be soon! And we want to give you a chance to be the first to get yourself a pair of the newest styles! Just place your order as you would for any other item. No payment is necessary for Pre-Orders until your items are in stock and ready to ship. We will send you an invoice when your order is ready, you'll be able to pay with a credit card or Paypal as you would with any other order. |
| Color choices? Patent vs. PU. |
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Wondering what color to select? Or what our shoes are made from? Hopefully this will help!
All of our shoes and boots are made from synthetic, Man Made, and animal free materials Unless specifically stated to be Leather when selecting your products. Those with their material listed as 'Leather' are in fact genuine Leather.
Patent: Patent is shiny finish - similar to patent leather (but completely synthetic).
PU: PU is a non-shiny finish. Also known as veggie, vegan, or man-made leather - it is similar in appearance to genuine leather. |
| What size should I order? |
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Refer to our Shoe Size Chart for a guide to help you find the best fitting size. If you wear a half size, please order the next size up. (Example: If you wear size 8 1/2, you should order a size 9). All sizes shown on SinisterSoles.com are standard US sizes. 
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| How do I buy/redeem a gift certificate? |
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To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here. |
| How do I find my product? |
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To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance. |
| How do I navigate the site? |
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To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance. |
| How do I use a coupon? |
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After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. |
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