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|Do you ship to my country?
||We currently ship to many countries throughout the world. If your country is not listed below, please contact us.
- Czeck Republic
- Hong Kong
- New Zealand
- Puerto Rico
|- South Africa
- United Kingdom
|What are my payment choices?
||We currently accept most major credit cards including Visa, Mastercard, Discover, and American Express. This includes Bank cards which have the Visa or Mastercard Logo. We also accept Paypal.
|How long will it take to receive my order?
||All items stored at our local warehouse will be shipped to you within 48 hours (and usually sooner!). Some shoes and boots are stored at an off-site warehouse and require processing time. To be safe, please allow up to three weeks for your footwear to arrive. If you need to receive your order before a specific date or occasion, just let us know! We'll find the best way to get your stuff to you on time!
|How much does shipping cost?
||International shipping charges are based on the actual weight of your order. Your choices are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
|What is your return policy?
||We do accept returns/exchanges from International customers. Please note that shipping charges are not refundable. If you would like to exchange your item for a different size, please be aware that we require the additional postage paid before we will send your replacement item. We strongly suggest placing a new order for the correct size rather than shipping the shoes back to us.
Just contact customer service and they'll be able to help!
We'd love for every pair of shoes to be Perfect once you try them on, but we know that sometimes they just won't work. So, if you need to return or exchange an item, please follow these guidelines.
Returns are accepted for 180 days from the date of purchase. Yes - that's a full six months. If you would like a refund, your returned items must be received within 60 days from the date of purchase. Items returned beyond 60 days will receive store credit for the purchase price of your item.
There is Never a restocking fee at Sinister Soles. Period.
Shoes/boots which have been worn may NOT be returned. This means - if you've worn them out and around, to the mall, school, or the club, please don't send them back to us. We suggest trying on footwear on a smooth surface - carpet is ideal, but inside is a must!
When returning shoes, PLEASE pack your return in a box for shipping. Or at least wrap it in paper. But please, do NOT use the shoebox as your shipping box! Which means, do not tape it up and stick a shipping label on it! If you don't have a box handy or your boots are just too big to fit in anything but a Giant appliance-size box, the good old brown paper bag method works wonderfully! Just conjure memories of covering books while in school. Because, much as we hate doing this, if your shoebox arrives covered in tape and writing, we will charge a box fee and and you will not received your full refund.
Shipping costs are not refundable unless your item is defective!
If by some rarity you receive a pair of shoes which is damaged, or the buckle falls off within a week of normal wear, let us know! We'll work out all those messy details with you if need be.